Server Crash

We’re getting tens of thousands of new visitors today courtesy Kim Komando, who hosts a computer talkradio show. (I’m not clear on whether the mention was on the radio, or in her daily email. Maybe someone could clarify that.) As a result, we crashed hard a couple of hours ago. We’re still having some pretty big problems and a lot of the images and charts are down. We’re glad you’re visiting but it might be better to come back tomorrow. thanks-

[UPDATE] Sat Evening: We’re back. There are still some images that are down, but they will be coming up shortly. It’s OK to post comments now. If you posted a message earlier and it’s not here, it unfortunately got erased during the crash and server migration. I recovered all that I could. I apologize if something got lost.

Trixie Telemetry, one of the main features of the site, is still down, but I hope to get it back online soon.

[UPDATE] Sat Night: All images are back online. Telemetry should be back up by Sunday.

[UPDATE] Sun Morning: Telemetry will be up intermittently today, depending on the server load. I can’t risk it failing — how would I know when her bottle is expired or when it’s time for a nap?

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27 Responses to Server Crash

  1. Sandra says:

    Yea Kim mention about you in her daily newsletter,sound like a fun read Thanks,Sandy

  2. jEverettf says:

    Got your site from Kims daily email. Thanks

  3. James says:

    I see you got your answer.

    Great writing. Thank you.

    Give Trixie a squeeze.

    Dont’ bother writing back. I’ll bet you’re pretty busy!

  4. BLS says:

    Ben, I bet you didn’t know your website would get national coverage! You’re famous, bud, and Trixie has the starring role. It wouldn’t surprise me if Trixie, you, and her mom were to be invited on a national television news program, as an endearing addition to a Father’s Day special.

  5. Tanya - Canada! says:

    I found out about the website from Kim Komando via Email, it was listed as one of her “Cool Sites”. I must admit that I love the website!! I look forward to reading more!

  6. Ed Lada says:

    Hi,
    Had sent you a note but you will probably never get it or get to it, which ever the case may be.
    You may be sorry you got the Kim publicity. Keep taking pictures. I’m a professional photographer and I took pictures of our son almost every day until our daughter was born. After a time it became work and I stopped and only did it as the mood struck me, but that was long before digital when I had to develop the film and make the prints. Our son will be 34 this year and I’m wishing I took more pictures and wondering where the time went? I’m sure you are using digital, so keep on shooting. Your pictures bring a smile to my face. I’ve added your site to my smile list along with Alan Waddell who makes me smile because he is 89 years young and sharing his walking adventures in Sydney, AU with the world.
    Now I have 2 sites that are clean and wholesome that will bring a smile to my face when I need one.
    The very best to you all, Ed Lada

  7. Gerry says:

    Great blog: love every word.

  8. Sonya & Dean says:

    Hello there!
    We don’t have kids but find Trixieupdate.com to be great fun! Excellent web layout and writing. Thanks (I think) to Kim Kommando!

    BTW, we’ve passed this site to two couples (one’s got a 10 mo. old boy..adorable and the other working on their first).

    Sonya & Dean

  9. Sonya & Dean says:

    Hello there!
    We don’t have kids but find Trixieupdate.com to be great fun! Excellent web layout and writing. Thanks (I think) to Kim Kommando!

    BTW, we’ve passed this site to two couples (one’s got a 10 mo. old boy..adorable and the other working on their first).

    Sonya & Dean

  10. John says:

    Wow, Ben. Did you ever imagine? I was feeling kind of annoyed the other day that Colum’s relatives don’t get into the commenting like I hoped they would, but the flip side is having so much traffic the server crashes…
    I didn’t even know there *was* a Kim Komando. I do hope her last name isn’t really Komando; that’d be unfortunate.

    I hope everything’s working okay for you, server-wise. Your host didn’t charge you too much for extra bandwidth, did they? I’m thinking about switching to TextDrive; they’ve got good prices.

  11. benmac says:

    Hey John,
    Yeah, right now I’m wishing that there wasn’t quite so much traffic. Yesterday was a horrible mess. It took me hours to get the server back up. I’m using lunarpages.com. Their package worked great (and has worked great over the past months) until the first 10,000 visitors yesterday. Then everything failed. So I had to upgrade to a “enterprise” server. It’s not a crippling amount of money, but compared to the basic plan ($8/month) it’s expensive.
    -benmac

  12. Katy MacNeill says:

    Hey Ben- Wow I hadn’t checked your site out this weekend yet, and alot has happened in the last few days. That’s pretty cool all the publicity that you are getting! Not cool that the server crashed though. Good luck with everything. Give Trixie kisses for me and I can’t wait to see her in a few weeks. Miss you guys 🙂

  13. Duane says:

    Cute site Kim didn’t say anything about us crashing your site:) (sorry)at age 57 single male. i got a real kick out of learning about Trixie, and all the little things a parent goes through. Thanks Great photos too

  14. hannah says:

    Wow – I go to the Midwest for a couple of days and come back to this! Amazing. Glad you’re up and running again and that more people are coming to see your fabo site. We just gotta get you on GMA and then you’ll have it all.
    Hannah

  15. Denise says:

    I, along with million others, totally enjoy your website. Makes a 60 year old want to go out and make babies. OK…maybe not. I personally think your blog should be turned into a book. I guarantee it would be bought! Trixie is so lucky. May she stay little forever so we can enjoy the blog for a little while longer.

    Grandma of three

  16. Sorryiel says:

    Sorry to be a burden, just thought your kid sounded REALLY cute. (Kim is WAY more popular than she realizes, despite her “humble yet loveable Digital Goddess” stuff)As the mom of a really cute kid who knows a host of other mothers of really cute kids, (and let’s face it, who the heck cares about any cute kids but your own???)I was just a leetle bit curious as to just how cute your kids are, but hey, you didn’t expect this kind of response. So don’t feel obligated to respond. But please accept my sincere wiahes for success in life to your really cute kid(s)!!! Aren’t they All???

  17. Doug says:

    Hey you should consider putting some goole adsense on your site to help defer the cost of your webhosting!

  18. Nancy says:

    Ben…your site ought to be required reading for Marriage and the Family classes, Site building classes and photography classes. Write a book. Make some money. Preserve it all for Trixie. You’re doing GREAT!!!

  19. Bill Brown says:

    I hope you see why this might be a problem for a hosted service like TrixieTracker.com. Don’t you think it’d be better to sell the software outright so that people can host it on their own sites rather than relying on a service that can experience failure with a mention in an email, albeit a widespread one.

    In other words, if I were to subscribe to TrixieTracker and it got mentioned by Chris Pirillo or (worse) Slashdot, how would you handle the effective denial of service?

  20. Rob says:

    You’d think someone who hosts an internet talk show would know enough about netequette to give an admin a heads-up before directing 20k+ hits to a site.

    Time was, you asked permission before you did such things.

    Tacky… but what do you expect from the purveyor of “Kim Komando’s Komputer Klinic” and “Kim Komando’s Kool Sites”?

    Sorry your servers got mugged, Ben.

  21. Robin says:

    Yep, it was Kim’s Cool site of the day. I must have spent 2 1/2 hours on your site and find it just wonderful. Hilarious even. Delightful. She’s a lucky little lady, that Trixie. Will bookmark and keep myself posted.
    ~Robin
    Fresno, Ca.

  22. benmac says:

    Thanks to everyone for your comments. I don’t always get a chance to respond to every one, but they are always read.

    Bill:
    I appreciate your suggestion, and that might be an option once the software is finished. I just haven’t gotten there yet. But you have to understand that comparing TrixieUpdate.com to TrixieTracker.com is comparing apples to oranges. The Trixie Update was set up as a personal web page. It was hosted on a shared server with 700+ other sites. In contrast, Trixie Tracker will be designed for commercial traffic and hosted on commercial grade dedicated servers, and shouldn’t suffer these kinds of failures. It’s definitely a valid issue you bring up — thanks for your input.

    Rob:
    Well……they actually did give me a heads up. I just wasn’t sure how much traffic would bring down the site, so I took a wait and see approach. As I mentioned elsewhere, the Trixie Update was hosted on an $8/month shared hosting plan. It handled traffic spikes from metafilter, The New York Times and the Yahoo pick of the day. But not Kim Komando. go figure.

  23. Suzy says:

    Your site was mentioned in the Kim Komando Cool Site of the Day on Saturday, June 12. She sends out a new cool site daily via e-mail.

  24. Hello BenMac.

    I go away for the weekend, and come back to a vertiable boondoggle. (Really, that sentence was just an excuse to use the word boondoggle.)(There, I got to use it *twice.*)

    I don’t know what the big deal is… I linked to you a few months ago! Oh, right, I have 20 readers and Kim K has 20 _thousand._

    They’re well-deserved accolades, Mr. Mac; huzzah.

    Re Trixie Tracker — you’re probably going to need at least a piece of the application on the end-user’s computer, so it might be a good idea to have some sort of cache with a burst-send to the Trixie Tracker. That way someone like me, who doesn’t have always-on broadband, could still use TTT.

    –FrumDad

    PS: Boondoggle. (Three! Three Boondoggles! Ha ha ha!)

  25. benmac says:

    Boondoggles aside, you’ve hit the nail on the head again FrumDad. It’s something I have thought about, but not for the reason you give. A desktop client to help out the dial-up crowd is a great idea. Way beyond my capability, but hopefully the demo will be done soon, and I will be able to bring in some real programmers and start on the next version.

  26. FrumDad says:

    I was just looking at the FAQ (I’m interested in picking up a new digital camera, and I’m thinking that by purchasing your camera I’ll get some photo skills) and I saw a now-funny line by none other than *you* BenMac! Don’t bother to go look for it, I’ll put it right here:

    “As far as other sites linking to us, pretty much anything is welcome. ”

    Bwa Ha ha ha ha!

    –FD

  27. bos says:

    Thank you for clarifying KK’s notifying you as a “Cool Site” nominee. I enjoy her show and newsletters. When I saw what had happened I was thinking the same evil and un-justified thoughts about KK as Mr. Rob. Without her mailing list I would have missed out on Beatrix and your needed humorous insights (my kid is going to be 12 DAYS old in a matter of hours)! Keep writin’, I’ll be readin’.
    Thanks!